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Service 02

AI & intelligent automation

AI that's wired into your systems, not bolted onto a landing page.

Engagement
Assessment, then fixed-scope pilot, then retainer
Typical timeline
2-week assessment, 6–12 weeks to production pilot
Starts at
$9,500

The assessment stands on its own. Several clients have taken it and correctly decided not to build anything yet.

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Sound familiar?

You're probably reading this because

If two or more of these describe your situation, a 30-minute call will be worth your time.

  • Leadership wants an AI strategy and nobody can say which process it should touch first.
  • You ran a promising pilot in ChatGPT and have no path from there to production.
  • Staff spend hours reading PDFs, invoices, or contracts and retyping the contents.
  • You bought an AI product that doesn't know anything about your business's own data.
  • You need to be certain the model can't leak customer data or invent an answer that costs you.
What you get

Concretely, what we deliver

Written as deliverables rather than activities, so you can tell whether you received them.

  • 01

    An honest use-case assessment

    We rank candidate processes by hours saved against implementation risk, and we say plainly which ones AI should not touch. Deterministic code beats a language model for most tasks, and we'll tell you when that's the case.

  • 02

    Retrieval over your own knowledge

    Your documents, tickets, policies and records made queryable, with answers that cite their source so a human can verify them. Permissions respected at the retrieval layer, not bolted on after.

  • 03

    Document and data extraction pipelines

    Invoices, contracts, statements, and forms turned into structured records with confidence scores, plus a review queue for anything the model isn't sure about.

  • 04

    Evaluation harnesses

    A test set drawn from your real cases, scored automatically on every change. This is the difference between a demo and a system you can trust. Without it you cannot tell whether a prompt change made things worse.

  • 05

    Cost, latency and failure controls

    Token budgets, caching, timeouts, retries, and a defined fallback for when a provider has an outage. AI features fail differently from ordinary code and need to be engineered for it.

  • 06

    Human-in-the-loop by default

    For anything consequential, a person approves before it takes effect. We design the review interface as carefully as the model integration.

How we think about it

Our approach, and why

The reasoning matters more than the method. If you disagree with the reasoning, we should talk before you hire anyone.

The model is the easy part

Calling an LLM is a few lines of code. The engineering is everything around it: getting clean data in, validating what comes out, handling the 5% of cases that go sideways, and keeping cost predictable. That's where an AI project succeeds or quietly fails.

Start where a wrong answer is cheap

First deployments go somewhere a mistake is recoverable: drafting rather than sending, suggesting rather than deciding. You build organizational trust and a real evaluation set before AI touches anything irreversible.

Measured against a baseline

Before launch we record how long the process takes and how often it's wrong today. Without that number, nobody can tell whether the AI helped, and the project becomes a matter of opinion.

Provider-portable

We keep model calls behind an internal interface so switching providers is a configuration change. This field moves too quickly to hard-wire your business to one vendor's API.

Technologies we use for this

  • Claude API
  • OpenAI API
  • Python
  • TypeScript
  • LangChain
  • pgvector
  • PostgreSQL
  • Redis
  • AWS Bedrock
  • Azure OpenAI
  • Celery
  • Next.js

Selected per project against your team's existing skills and hiring market, not against what's fashionable. If your system runs on something not listed, ask.

What changes for you

  • Hours of reading and retyping per week replaced by a review-and-approve step.
  • Institutional knowledge becomes searchable instead of living in six people's heads.
  • A defensible answer to your board on what AI is doing for the business.
  • Cost per transaction that you can actually forecast.
Questions

What people ask about ai & intelligent automation

  • No. We use enterprise API tiers where the provider contractually excludes your data from training, and we document exactly which data reaches which provider so your compliance team can review it. Where that isn't acceptable, we can run open-weight models in your own cloud.

Let's talk about your ai & intelligent automation project

Thirty minutes with an engineer who can scope it. You'll leave with a view on approach, a budget range, and an honest answer about whether we're the right firm, including when we aren't.