Software for field service businesses
Dispatch, the truck, and the invoice should be the same system.
Systems we integrate with
- Field service platforms
- Accounting systems
- Payment & consumer financing
- GPS & fleet telematics
- Phone systems & CRM
- Supplier catalogs & pricing
- SMS & email providers
- Equipment & IoT monitoring
What actually goes wrong in field services
Recognisable, specific, and drawn from systems we've worked on rather than an industry report.
Dispatch is a phone, a whiteboard and one person's memory
Skills, certifications, territory and parts on the truck all factor into who should take a call, and all of it lives in the dispatcher's head.
Technicians do the job twice, once in the field and once on paper
Work performed, parts used and time on site get written down and re-entered at the office, delaying invoicing by days and losing billable detail.
Recurring agreements are the best revenue you track worst
Maintenance contracts renew, lapse and get missed in a spreadsheet. Unbilled visits and unrenewed agreements are pure lost margin.
Nobody knows what is on the trucks
Parts are consumed without being recorded, so inventory is a guess, the second trip is common, and first-time fix rate stays lower than it should.
Two technicians quote the same job differently
Without an enforced price book, pricing depends on who showed up, which shows up later as inconsistent margin and awkward customer conversations.
Systems we've built for field services
Not a menu, just a description of the shapes of work that come up repeatedly in this vertical.
- Dispatch and scheduling by skill, certification and territory
- Mobile work orders that keep working without a signal
- Recurring maintenance agreement management and renewal automation
- Price books with good/better/best quoting in the field
- Truck and warehouse inventory with consumption capture
- Customer portals with self-scheduling and service history
- Technician commission, payroll and performance reporting
- Route optimization and drive-time-aware scheduling
The requirements that are easier to build in than bolt on
Compliance, auditability and correctness cost far less when they're part of the architecture from the start. Retrofitting them is where budgets go.
The crawlspace has no bars
Mobile tools must capture work, photos and signatures offline and sync later. Anything that requires connectivity at the moment of work will be worked around.
Arrival notifications touch SMS consent
On-my-way texts are genuinely useful and genuinely regulated. Consent and opt-out are built into the customer record.
Peak season decides the architecture
The first heatwave produces a year's worth of calls in a week. Systems are sized and tested against that, not against an average Tuesday.
Subcontracted labor needs scoped access
Overflow crews need the job in front of them and nothing else, provisioned quickly enough that dispatch actually uses the system.
How field services clients usually engage
Custom Software Development
Applications built for how your business actually works: the workflows no off-the-shelf product will ever match.
Systems Integration
Connect your CRM, ERP, PMS, billing and internal tools so data moves once, automatically, and stops being retyped.
Dedicated Teams
Vetted nearshore engineers who join your standups, your repo, and your roadmap, and who stay long enough to build real context.
Tell us about your field services project
Thirty minutes with an engineer who can scope it. You'll leave with a view on approach, a budget range, and an honest answer about whether we're the right firm, including when we aren't.